Refund and Returns Policy

At Saveit.pk, customer satisfaction is our top priority. If something isn’t right with your order, we’re here to help. Please review our Return & Refund Policy below to understand how we handle returns, refunds, and replacements.

You can request a return or refund only for orders placed through our website or WhatsApp. All requests are subject to order verification and, where applicable, product inspection.

Refund Guidelines

• Return or refund requests must be submitted within 2 days of receiving your order.

• Refunds will be processed after the returned product has been inspected and the request approved.

• Approved refunds will be issued through an available refund method, including Visa, MasterCard, JazzCash, Easypaisa, or Bank Transfer, as applicable.

• Refunds are generally processed within 5 to 10 working days after inspection and approval.

• Original shipping and delivery charges are non-refundable, unless the product is defective or damaged due to an issue attributable to Saveit.pk.

Eligibility for Returns

Customers may request a return if the product meets the following conditions:

• The product is damaged or defective, and the issue is reported within 2 days of delivery.

• The product must be unused, unopened, and in its original packaging, unless the return is due to a verified manufacturing defect.

• The original invoice, order confirmation, or other proof of purchase must be provided.

• All original accessories, manuals, packaging, and bundled items must be included, where applicable.

Reporting a Defective or Damaged Product

If your product arrives damaged, defective, incomplete, or with a functional issue, you must report it within 2 days of delivery.

Please follow these steps:

• Contact our support team through WhatsApp.

• Provide your order number.

• Share clear photos and/or videos showing the damage or defect.

• Explain the issue clearly so our team can review your request.

Our support team will investigate the issue and guide you through the next steps.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened or used products that are not defective.

• Digital products once the digital code or product has been accessed, activated, or redeemed.

• Software, game keys, or digital vouchers that have been delivered and redeemed.

• Accessories or electronic products opened and used without any manufacturing defect.

• Products damaged due to misuse, accidental damage, improper installation, or negligence after delivery.

• Products showing signs of wear and tear caused by customer handling.

• Products returned without their original packaging, accessories, manuals, or bundled items, where applicable.

Return & Refund Process

To request a return or refund:

1. Contact our support team through WhatsApp within the eligible return period.

2. Provide your order number and explain the reason for the return.

3. Send clear photos or videos if the product is damaged, defective, or incomplete.

4. Our team will review your request and confirm whether it qualifies for a return.

5. Once approved, the product must be returned to Saveit.pk for inspection.

6. For customers in Karachi, our rider may collect the product where applicable.

7. For customers outside Karachi, we will provide the return address and shipping instructions.

8. Return the product with its original packaging, accessories, manuals, and bundled items.

9. After receiving the product, our inspection process will normally be completed within 3 to 5 working days.

10. Following approval, the refund or replacement will be processed according to the applicable terms.

Replacement Policy

Instead of a refund, customers may request a replacement for a defective, damaged, or incorrect product.

• Replacement is subject to product availability.

• If the exact same product is unavailable, Saveit.pk may offer an alternative product or another suitable resolution, subject to mutual agreement.

• Replacement requests must be reported within 2 days of delivery.

What If I Change My Mind After Delivery?

If your order has already been delivered and you wish to return it due to a change of mind, personal preference, payment issue, or another non-defective reason, you may request a return subject to our approval and the product’s condition.

For change-of-mind returns:

• A minimum deduction of Rs. 500 may apply to cover processing costs.

• The customer is responsible for the original delivery charges and applicable return/pickup shipping charges.

• For Karachi customers, pickup charges may apply if our rider is required to collect the product.

• Products must be returned in their original condition, including packaging and accessories where applicable.

• Opened, used, activated, redeemed, or damaged products may not qualify for a change-of-mind return.

Payment Methods

Saveit.pk accepts the following payment methods, subject to availability:

• Visa

• MasterCard

• JazzCash

• Easypaisa

• Bank Transfer

• Cash on Delivery (COD)

Refunds will be processed using an appropriate available method based on the original payment method and the information provided by the customer.

Important Notes

• All return and refund requests are subject to product inspection and verification.

• Submitting a request does not automatically guarantee approval.

• Customers should report defective, damaged, incorrect, or incomplete orders within the stated 2-day reporting period.

• Digital products, gift cards, and activation codes cannot be refunded once accessed, activated, or redeemed, except where applicable law requires otherwise.

Contact Saveit.pk

For return, refund, replacement, or order-related assistance, please contact us:

Website: https://saveit.pk
Email: contact@saveit.pk
Call / WhatsApp: +92 317 9728348

At Saveit.pk, we are committed to providing a reliable, transparent, and hassle-free shopping experience for every customer.